Fired when an engagement state changes to ACTIVE. The handler attached to this event will be called with object of type EngagementActive passed in as an argument which contains the event details.
Fired when an error has occurred on the server for an engagement. The handler attached to this event will be called with object of type EngagementError passed in as an argument which contains the event details.
Fired when an engagement is terminated. The handler attached to this event will be called with object of type EngagementEvent passed in as an argument which contains the event details.
Fired when the event stream, which is used to receive events from the server, is closed. The handler attached to this event will be called with object of type SDKEvent passed in as an argument which contains the event details.
Fired when the event stream, which is used to receive events from the server, is successfully connected. The handler attached to this event will be called with object of type SDKEvent passed in as an argument which contains the event details.
Fired when the event stream, which is used to receive events from the server, is trying to connect. The handler attached to this event will be called with object of type SDKEvent passed in as an argument which contains the event details.
Fired when the event stream, which is used to receive events from the server, has been broken. The handler attached to this event will be called with object of type EventStreamFailed passed in as an argument which contains the event details.
Fired when the idleTimeout has expired. The handler attached to this event will be called with object of type IdleTimeout passed in as an argument which contains the event details.
Fired when SDK is initialized successfully. The handler attached to this event will be called with object of type UserContext passed in as an argument which contains the event details.
Fired when a new message from contact center participant has arrived for an engagement. The handler attached to this event will be called with object of type MessageArrived passed in as an argument which contains the event details.
Fired when message sent by user has been delivered to the contact center. The handler attached to this event will be called with object of type MessageDelivered passed in as an argument which contains the event details.
Fired when a participant (user or any other contact center participant) has been added to an engagement. The handler attached to this event will be called with object of type ParticipantAdded passed in as an argument which contains the event details.
Fired when a participant(user or any other contact center participant) has been disconnected from an engagement. The handler attached to this event will be called with object of type ParticipantDisconnected passed in as an argument which contains the event details.
Fired when SDK has been shutdown successfully. The handler attached to this event will be called with object of type SDKShutdown passed in as an argument which contains the event details.
Fired when the JWT has expired. The handler attached to this event will be called with object of type TokenExpired passed in as an argument which contains the event details.
Fired three minutes before the JWT expires. The handler attached to this event will be called with object of type TokenExpiryReminder passed in as an argument which contains the event details.
Names for all the events provided by Avaya CCaaS Chat SDK. Client can subscribe to these events by providing the handler to specific event using SDK's AvayaCCaaSChatSDK.on method.
These events can be logically divided into 3 categories namely - Engagement Events, Network Events and Other SDK Events.
Engagement related events
Network related events
Other SDK events